Went to this location to get a toolbox among other things. Sales associate radioed the warehouse to get this ready for us. We browsed the store for another 15 minutes after this. When we got to the cash the wrong code was put it and the wrong item added to the transaction. Thats fine, mistakes happen. Instead of just adding the refund to the same transaction the supervisor refunded the who initial purchase then charged the correct, more expensive item on a separate transaction. Im not sure if this is the systems fault but this is highly inefficient. We were then told the refund may not process for up to 24 hours...? Well.. whatever things could be worse. Once the transaction was complete the cashier radioed the warehouse (this is the 2nd time now..) to let them know we were coming around back. Now at this point its been well over 30 minutes since we were told the item was in stock and ready for pick up. So we pull around back to pick up the tool box and ring the bell.. now answer for 5 minutes. Ring the bell again.. now someone comes. No one in the warehouse knows what tool box we were picking my up even though the associate and cashier both radioed back about this. Then the staff start looking and it takes another 15 minutes just to find the thing..Then we are told that it took so long because the associate in the warehouse found the item and marked down where it was, but had to go on break before they had time to grab it. Breaks are an employees right but at least ask a coworker to take over your task for you??? Anyways... I would recommend calling ahead of time and giving them a few hours to prepare what you want. No one was rude but there is very little communication between employees and the organization of the store clearly needs to be improved.
I just called about a 2003 Mustang headlight bulb. I cant seem to find any sort of indication of make or model or voltage when i take it out. So I asked Canadian Tire if they could do it upon me buying the proper light, after they have identified it of course. They wanted $55 plus taxes... ARE YOU KIDDING ME? it would literally take you 3 seconds to identify it.... crooks.
Store manager (Teri) not sure of the spelling and her crew were amazing. Been a customer since the opening. Always had great products and service. Even today, I felt very uncomfortable complaining about a product and they went over and above. You have my loyalty. And for those that treat your customer service reps badly. I say, look in the mirror. They are not the source of your problem.
The staff at the store were exceptionally good to me and service and in also personal care. I always like shopping at Canadian Tire in London where I live, but now I can ad Cambridge to my list. Thankyou guys, you were exceptional today.
The store was so organized. I had no problem finding what I needed.The staff was extremely helpful and friendly.It's not the closest Canadian tire to my house but I will be making it my go to!
Canadian Tire - Cambridge Hespeler, ON is a Canadian Store based in Cambridge, Ontario. Canadian Tire - Cambridge Hespeler, ON is located at 65 Pinebush Rd, Cambridge, ON N1R 8P3, Canada.
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