I have been going to this spa for a year and I love it! The staff is very friendly and all their prices are very reasonable. Each visit is never a disappointment. The hours of the spa work well with my schedule. They are not just a business, they actually care about the quality of service.
UPDATE: Just wanted to thank Bev, on her amazing customer service. To what was a not very good experience, you truly made me feel much better about the situation. Thank you for taking the time out of your holidays to reach out to me and my mother to help rectify the situation. It truly means a lot.
Excellent place if its your first time getting laser treatment. I had my first consultation at the Cambridge location then got treatments at Kitchener. They were very informative and reasonable, giving the best price for what I was looking to get done!
I would not recommend if Customer Service is important to you.The manager/boss lady (?Bev) lied to me, telling me that a sale ends tomorrow to get me to by the laser package; which turns out is an ongoing deal. She also is frustrating to talk on the phone to because she always repeats the same questions and doesn't listen when you talk. She gave me false hope that the laser treatment was going to be more effective than it was, then tried to get me to buy a package for another year. There also was a few occasions where they didn't return my phone calls. In my last treatment, she left the ice packs on my laser Rx area... and forgot about me, I had to call the front desk from the back room to remind her I was there. I was very very frozen to say the least. On the bright side, Amber was absolutely amazing, she started a few months ago. She provides great care, customer service, is personable and is knowledgeable in her field. New Age is lucky to have her, but in my opinion, I doubt they value her and won't realize what they have until it's gone.
Great place! Love the staff they are so friendly and easy to talk to. Got my facial done here and it was the best facial Ive ever got. Highly recommend this place!
New Age Medical Spa, Laser & Hair Salon - Cambridge Location is a Canadian Spa based in Cambridge, Ontario. New Age Medical Spa, Laser & Hair Salon - Cambridge Location is located at 136 St Andrews St, Cambridge, ON N1S 1M9, Canada.
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