The owners, an older couple, exhibit utterly unprofessional and rude behavior, consistently disrespecting customers. The husband’s frequent drunken appearance and excessive, inappropriate talking make their conduct absolutely deplorable and unacceptable.
Extremely disappointing experience. The male staff member is unbelievably rude and completely unprofessional. He clearly has no idea how to speak to customers with basic respect or courtesy. It’s shocking how someone like that is even allowed to deal with the public. On top of that, they don’t have proper sanitation facilities, which raises serious hygiene concerns. Avoid this place if you value your time, money, or health.
Unfortunately, I recently visited this laundromat and had an extremely bad experience. The staff’s behavior was unacceptable and very frustrating. He was very rude. I would not recommend this place to anyone and will not be returning. They should improve their customer service and behavior.
I had an extremely unpleasant experience at this shop. When I tried to pay with my Visa credit card, the owner rudely yelled at me in front of other customers and demanded extra money to cover the Visa processing fees. His behavior was not only unprofessional towards me but also towards other customers in the store. I would not recommend shopping here due to the owner’s unacceptable conduct.
I’ll never return. My dryer died today so went to use a dryer. He walks around telling everyone to hurry up, turns dryer settings on high when customers walk away. Including delicates that can’t go on high heat like mine. First and last time. It’s not busy and not near closing. But based on other reviews I agree. Rude and poor service .
Owner is very arrogant and rude. You can tell what type of business owner he is when you notice he only replies to the people who leave positive reviews. Will constantly tell you they are closing as you are starting to do your wash, despite what the hours of operation on the door indicate. I am more pleased to travel further and pay more than give this place my money.
Do not go this store, that old guy is terribly blunt and start arguing with you, that guy even get mad on you if you go at 7 pm and you have big lot of laundry !! I have never seen such a horrible customer service
The Soap Bin Cleaners & Coin Laundry - Self Laundry,Dry Cleaning,Water Refill,Wash and Fold Service is a Canadian Laundromat based in Cambridge, Ontario. The Soap Bin Cleaners & Coin Laundry - Self Laundry,Dry Cleaning,Water Refill,Wash and Fold Service is located at 383 Elgin St N #11, Cambridge, ON N1R 8C1, Canada.
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