The staff at this Showcase is very welcoming. They show you all their products and how you work them. They also have a great variety of items - some expensive, and some are great and worth the price!
I visited the Cambridge store for the first time and I was so impressed. I met a young man named CORBIN, he made shopping exciting. His knowledge of the products was so valuable. I will definitely visit again anytime I’m in Cambridge. Overall the people I met were very friendly. Beautiful city
Went in today to exchange a pair of slides as I purchased the wrong size. The employee told me he didn’t know how to do an exchange, then proceeded to try. He then said, the price has gone up since you bought them so it’s $11 to exchange them…I said pardon? I’m exchanging, not returning and repurchasing. He said - don’t yell at me. I never yelled at him, I was explaining that I think he made a mistake. Another employee came over and said I don’t know how to do it either but it’s $11 if you want to exchange them. I said to her, that doesn’t make sense, if you exchange a pair of jeans and the price changed do you pay more? No, that isn’t how an exchange works. I asked for the manager and I was told she wasn’t in but I could call her at home and they offered her number. They were extremely rude and unhelpful. At any time they could have called her for assistance. Why are they running the store alone if they don’t know what customer service means or how to do the job.
The Staff here are ridiculously rude. No greeting, always on phones and when you go to ask a question? Forget it. You feel as if you're a Nuisance asking for help or even when you go to check out. Staff here seem like they don't wanna work here. If you can't be nice don't work in customer service. Store is also a absolute disaster and is constantly dirty.
I’m pretty sure the owner is great but the staff today were all complaining about someone they didn’t like and swearing constantly, the store had several children and when we were checking out it felt like we were a nuisance and interrupting their complaining.
They have great as seen on tv products. But this location specifically is very rude customer service. They supposedly open at 11 when the entire mall opens at 10. They have a be back in 15 minutes on the door all the time. Why not write we open at 11?
I’m saddened to see that during a fearful time for us all , showcase overpriced their PPE . I received 5 KN95 masks from the city today for free , these same masks I purchased from showcase (10 masks), 5 weeks ago, & paid approximately $140 for the pack . because I was fearful for my children not having a N95 ,In case of an emergency , I went ahead and gathered the little money that I had and made a purchase ( unemployed, due to covid ,mother of 2). These trying times are definitely not the time to be greedy, and over price your PPE , showcase. Super disappointed .
Showcase is a Canadian Home Goods Store based in Cambridge, Ontario. Showcase is located at Cambridge Centre, 355 Hespeler Rd, Cambridge, ON N1R 6B3, Canada.
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